Failed Internet Connection

~~Tom~~ · #1 (**permalink**) 06-22-2007, 09:21 PM

This is a failed connection. OS is XP Pro Media Center with IE 6.0 and Oera 9.21. The wireless connection connects, but not the LAN. Double checked the LAN on ther PC's, connects okay.

Repaired IP successful. Windows Firewall on with exceptions (File and Print sharing, Remote Assistance, UPnP Framework).

Firewall, Advanced checked are 1394 Connection, Local Area Connection and Wireless Network...). Setting are at Windows Default.

Ran IE Connection Diagnostics. Results are:

Code:

Last diagnostic run time: 06/22/07 15:54:32

HTTP, HTTPS, FTP Diagnostic 
HTTP, HTTPS, FTP connectivity 
warn FTP (Passive): Error 12029 connecting to ftp.microsoft.com: A connection with the server could not be established  
warn FTP (Active): Error 12029 connecting to ftp.microsoft.com: A connection with the server could not be established  
warn HTTPS: Error 12029 connecting to Microsoft Corporation A connection with the server could not be established  
warn HTTP: Error 12029 connecting to Microsoft Corporation A connection with the server could not be established  
warn HTTPS: Error 12029 connecting to www.passport.net: A connection with the server could not be established  
warn HTTP: Error 12029 connecting to Sign In A connection with the server could not be established  
error Could not make an HTTP connection. 
error Could not make an HTTPS connection. 
error Could not make an FTP connection. 
info Redirecting user to support call 
 

DNS Client Diagnostic 
DNS - Not a home user scenario 
info Using Web Proxy: no 
info Resolving name ok for (www.microsoft.com): yes 
No DNS servers 
DNS failure 

 
Gateway Diagnostic 
Gateway 
info The following proxy configuration is being used by IE: Automatically Detect Settings:Disabled Automatic Configuration Script: Proxy Server: Proxy Bypass list:  
info This computer has the following default gateway entry(ies): 192.168.1.1 
info This computer has the following IP address(es): 192.168.1.104 
info The default gateway is in the same subnet as this computer 
info The default gateway entry is a valid unicast address 
info The default gateway address was resolved via ARP in 1 try(ies) 
info The default gateway was reached via ICMP Ping in 1 try(ies) 
info TCP port 80 on host 207.46.19.254 was successfully reached 
info The Internet host Microsoft Corporation was successfully reached 
info The default gateway is OK 
 


IP Layer Diagnostic 
Corrupted IP routing table 
info The default route is valid 
info The loopback route is valid 
info The local host route is valid 
info The local subnet route is valid 
Invalid ARP cache entries 
action The ARP cache has been flushed 
 


IP Configuration Diagnostic 
Invalid IP address 
info Valid IP address detected: 192.168.1.104 
 


Wireless Diagnostic 
Wireless - Service disabled 
Wireless - User SSID 
Wireless - First time setup 
Wireless - Radio off 
Wireless - Out of range 
Wireless - Hardware issue 
Wireless - Novice user 
Wireless - Ad-hoc network 
Wireless - Less preferred 
Wireless - 802.1x enabled 
Wireless - Configuration mismatch 
Wireless - Low SNR 
 


WinSock Diagnostic 
WinSock status 
info All base service provider entries are present in the Winsock catalog. 
info The Winsock Service provider chains are valid. 
info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication test. 
info Provider entry MSAFD Tcpip [UDP/IP] passed the loopback communication test. 
info Provider entry RSVP UDP Service Provider passed the loopback communication test. 
info Provider entry RSVP TCP Service Provider passed the loopback communication test. 
info Connectivity is valid for all Winsock service providers. 
 


Network Adapter Diagnostic 
Network location detection 
info Using home Internet connection 
Network adapter identification 
info Network connection: Name=Local Area Connection, Device=Realtek RTL8139/810x Family Fast Ethernet NIC, MediaType=LAN, SubMediaType=LAN 
info Network connection: Name=Wireless Network Connection 2, Device=Broadcom 802.11b/g WLAN, MediaType=LAN, SubMediaType=WIRELESS 
info Network connection: Name=1394 Connection, Device=1394 Net Adapter, MediaType=LAN, SubMediaType=1394 
info Both Ethernet and Wireless connections available, prompting user for selection 
action User input required: Select network connection 
info Ethernet connection selected 
Network adapter status 
info Network connection status: Connected 
 


HTTP, HTTPS, FTP Diagnostic 
HTTP, HTTPS, FTP connectivity 
warn FTP (Passive): Error 12029 connecting to ftp.microsoft.com: A connection with the server could not be established  
warn HTTP: Error 12029 connecting to Microsoft Corporation A connection with the server could not be established  
warn HTTPS: Error 12029 connecting to Microsoft Corporation A connection with the server could not be established  
warn FTP (Active): Error 12029 connecting to ftp.microsoft.com: A connection with the server could not be established  
warn HTTPS: Error 12029 connecting to www.passport.net: A connection with the server could not be established  
warn HTTP: Error 12029 connecting to Sign In A connection with the server could not be established  
error Could not make an HTTP connection. 
error Could not make an HTTPS connection. 
error Could not make an FTP connection.

Any clues to what I'm missing? Have I overlooked something?

**Ash** · #2 (**permalink**) 06-22-2007, 09:27 PM

This looks like it might be a DNS issue, not sure whether you've looked at that as a possibility. Try pinging bbc.co.uk, and then pinging 212.58.224.131.

~~Tom~~ · #3 (**permalink**) 06-23-2007, 12:48 AM

Pinged both, and received reply. Still no connection via Web Browser. Uninstalled the hardware and reinstalled, ran Microsoft's TCP/IP Repair Connection Wizzard, still noting.

Tomorrow is a new day, and I'll try once again.

_______________________________________________
Notes -- thanks Ash (posted above), I didn't pay attention to this:

= Check HOST file for SIRC32.EXE et al. and scan for double-extension files ( " *.doc.pif " -- e.g.) in Outlook mail, address book, and Temp files. Looking for "SirCam", possibility!

Notes
HOST = c:\winnt\system32\drivers\etc\hosts
HOST = c:\windows\system32\drivers\etc\hosts
loopback = 127.0.0.1 localhost

**Ash** · #4 (**permalink**) 06-23-2007, 12:52 AM

Hmm... just noticed something in there that might be to do with the machine's HOSTS file. You might want to take a look and see if there's anything unusual in there....

Keith · #5 (**permalink**) 06-24-2007, 02:15 PM

Quote:

Originally Posted by Tom

Pinged both, and received reply. Still no connection via Web Browser. Uninstalled the hardware and reinstalled, ran Microsoft's TCP/IP Repair Connection Wizzard, still noting.

Tomorrow is a new day, and I'll try once again.

_______________________________________________
Notes -- thanks Ash (posted above), I didn't pay attention to this:

= Check HOST file for SIRC32.EXE et al. and scan for double-extension files ( " *.doc.pif " -- e.g.) in Outlook mail, address book, and Temp files. Looking for "SirCam", possibility!

Notes
HOST = c:\winnt\system32\drivers\etc\hosts
HOST = c:\windows\system32\drivers\etc\hosts
loopback = 127.0.0.1 localhost

I had this same problem today. I fixed it by rebooting....

**Thaylok** · #6 (**permalink**) 07-02-2007, 05:33 PM

I have a few questions for Tom.
1) I noticed your computer only states 1 ip address. Is this for the Wireless or wired address?
Get to a Command Prompt (hold the windows key and tap the R key, then type cmd and then hit enter) and type ipconfig /all You will receive the information for IP addresses for each NIC.

2) How many devices can your router/gateway handle?
3) How many devices are currently on your router/gateway?

2&3 are asked because some routers will allow only 16 connections (at least one of my old routers will), and it would deny the 16th connection (it uses 1 connection (ip address) for itself). You may have more devices needing IP addresses than your router can handle.

Assuming you are out of available IP's, you will want to see if there is something on your network that can be removed, upgrading your router firmware, or UPGRADING your router completely. Your Router software should give you an idea of the scope of your IP addresses. It should be in your manual too.

I know with my old wired router, it officially supported only 16 connections, but I could increase the scope to the full 256 in the router software. This may be something to check into.

If you have available connections, and still are not getting an IP address, please check the wired-NIC. You may start by making sure you have the current drivers installed, and that the device is enabled.

Assuming that the drivers are current, the NIC is enabled (in device manager or Network Connections), and it is still not getting an IP address, I can hazard a guess that you will need a new wired-NIC. And that is usually built into the Mother/System board on laptops (which I'm assuming you are using by having both NIC's).

You can try (if you have available) dropping the laptop on a Docking Station (not a port replicator) that has a wired NIC. Then running the IPCONFIG /ALL command again to see if you now have a Wired IP Address. If you do, I'd believe you need to have the Wired NIC replaced.

Again to summarize:
1) At a command prompt, run IPCONFIG /ALL to see if there is an IP address for the wired NIC
2) Make sure your router has enough IP addresses. If it does
3) Make sure your drivers are current for the NIC and it is enabled
4) If still no IP address for the Wired NIC, call your Warranty service to see about replacing the wired NIC (system board on many laptops).

Those are my thoughts. Hope it helps.

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