i am not sure what forum to post this to. a friend has a computer and he wants to get on the internet but when we try it says modem failure what could be wrong he has windows xp professional.how can he tell if the modem is working or just needs drivers

Hi tmm5899,
Firstly welcome back to CompuForums. Remember that if you can't help us by making a couple of posts that are not related to your own problems we cannot help you. These do not need to be technical at all.

Is it a broadband or dialup modem?

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there are several things to check. first look in your device manager and see if the modem is listed,
right click on my computer, properties, hardware, device manager, +modems, right click on your modem, diagnostic, and query. after the query see if everything is successful. also what type of computer is it. You can go to their website and look for answers.

the computer was a home built computer and all the modem says is motorola and ithas a yellow explanation point on it what is wrong

IS it an internal modem or an external modem say for cable or DSL?

it is internal and you pplug your phone line into it also when i uninstalled in and restarted the computer it did not find it when the computer was restarted i did this with the advice of another person through the forum what could be the problem it showed a yellow explanation point over the icon for it

The yellow exclamation point means that it does not have drivers. Does he still have his original CD for it? If no, get the specific model information and google it. You need the device drivers. They are usually an easy to run install program. I'm surprised that windows doesn't have the drivers. The driver will be specific to the windows (98/ME or 2000/XP). But download and run the driver install program. From there, it's just setting up the connection again (you may need to run the network connection wizard).

he does not have internet and i would have to do this for him so can you tell me from the dxdiag would you see what a problem could be he gets no sound when plugging headphones in the front of the tower. but when he plugs them in the back he gets sound


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This user added the following:
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the computer came with the operating system and it was given to him so he has no cd with it it says motorola and you plug a phone line into it

Well, it could have had other physical problems indicating it was not functioning. But the best place is to start with the drivers. So, go ahead and get the model info, and download the drivers and put them on a flash drive or floppy or even CD.

If the sound works from the back audio port, but not the front, check to see if the front port is plugged into the motherboard/sound-card. It will have a cable running to somewhere. If it doesn't, then it needs a cable. The front port is usually controlled by the same sound card (in most cases plugging into the front port inactivates the rear port). There is a chance that the front port went bad. I have seen that occur on a machine at work.

Still, what OS is on the computer? How old is the machine in question? This is mostly out of curiosity, I admit.

see if this site helps but you need to have access to the internet and download whatever is needed
http://www.modemsite.com/56k/chipset.asp

i know it says motorola but what wouldit be if there is a yellow explanation point over where it says modem in the list

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This user added the following:
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my friend has windows xp professional and the page does not say anything about windows xp professional it only lists up to windows 98 do you know of a program called everest and if so how can i download it to a floppy since my friend has no internet?