Maybe this info will help a little. A window pops up. it says ...
Log On Hotmail
Please enter your usere name and PW for the following server.
Sever ://services.msn./svcs/hotmail/httpmail.
NOW...Instead of in the user name with hotmail it has my charter name and Pw which when hit send it pops right back up asks the same question over again. Sorry to take up so much of your time