We are in the process of upgrading but it takes forever and some of our salespeople only have this to use. And i believe it is a form of the Terminal but you dial in thru a regular dial up connection then this after dial terminal window pops up and asks for your username and then password and that is the part where they don't see what they are typing, as far as it being newer, then why wouldn't all the new laptops not work and just some of them? I am to assume right now that it is something locally on the machines, ie. maybe the modems or a MS update maybe but can't figure it out.