Thanks for your response, Ash. Yes, of course I will give whatever help I can about anything I know.

Yes, I have tried to run the network repair option, but I get the error message "Windows could not finish repairing the problem because the following action cannot be completed-clearing the DNS cache
For assistance contact the person who manages your network (which of course is me)

When I hit the windows and + key nothing happened, but I went to run, typed in CMD.exe. Then I typed ping google.com. I received the answer "ping request could not find host google.com. Please check the name and try again.

Frank